Privacy Policy

What we collect

Only what an order needs to arrive:

• Phone number — your login, and how the courier reaches you.
• Name — what the courier calls you.
• Delivery address: entrance, floor, apartment. The building is picked from a list; we never request or store precise location.
• Order contents and history, amounts, payment method, statuses.
• Your chat with the courier for a specific order.
• Device push token and notification preferences.
• Interface language.
• Searches that found nothing, so we know what to stock. Kept separately and never used for advertising.
• Technical app events for diagnosing failures.

What we do not collect

• Card numbers. You enter the card with the payment provider; we receive only their token and the last four digits.
• Precise location, contacts, photos, calendar, microphone.
• Anything for advertising networks or trackers — the app contains none.

Why we use it

• Take the order, pack it, and deliver it to the address.
• Show delivery status and let you reach the courier.
• Take payment and refund it on cancellation.
• Send notifications about your order. Marketing notifications are off by default and only you can turn them on.
• Understand which products are missing from the shelf.
• Meet accounting and tax record-keeping obligations.

Who we share with

Only those the service cannot run without:

• The courier carrying your order — your name, phone, address and order contents.
• Apple (APNs) — to deliver push notifications to your device.
• The SMS provider — your phone number, to send a login code.
• The payment provider — the amount and the card token, to take payment.
• Telegram — couriers work through a bot, so order data passes through its servers.
• Government authorities, where the law requires it.

Where data is stored

The database and the application run on a server physically located in the Republic of Uzbekistan.

Some data passes through the services listed under “Who we share with” (push notifications through Apple, courier-bot messages through Telegram): that is transport, not where your data is stored.

Entry of the personal-data database into the state register required by Uzbek law is completed before customer service begins.

How long we keep it

• Orders and related documents — for the period the law sets for primary accounting records.
• SMS codes — minutes; only a hash is stored, we never hold the code itself.
• Login sessions — up to 30 days from last use.
• Courier chat — alongside the order history.

Your rights

You can view your data in the app at any time, correct your name and address, turn notifications off, and delete your account — Profile → Delete account.

Deleting the account erases your phone, name and other identifiers irreversibly. The orders themselves remain in the shop's records as anonymised entries, because accounting requires it, and no person can be identified from them.

For any question about your data, write to chaqqon.yetkazish@gmail.com.

Children

The service is not intended for children under 13, and we do not knowingly collect their data.

Changes

If this policy changes materially, we will say so in the app before the change takes effect.